Privacy Policy

1. Introduction

HarvestTrailQuiet ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our methods of gathering, employing, revealing, and protecting your information when you visit our website harvesttrailquiet.sbs or utilize our plumbing services.

Your acceptance of the procedures described in this policy comes with your utilization of our services. This policy adheres to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy regulations within Canada.

2. Information We Collect

2.1 Personal Information

Personal information is collected by us when you provide it voluntarily during activities such as:

• Booking plumbing services
• Reaching out via our website or telephone
• Signing up for our newsletter
• Completing forms on our site
• Asking for estimates or consultations

Such information may entail:

• Your name, contact details (email, telephone, address)
• Payment details (securely processed via external vendors)
• Details regarding service needs and property information
• Contacts for emergencies
• Guidelines for accessing your property

2.2 Information Collected Automatically

Information concerning your device and how you interact with our website is gathered automatically when you visit:

• IP address and geographical information
• Types and versions of the browser
• The pages you visit and duration on our site
• Sites of referral
• Details about your device (type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Our website's experience is enhanced using cookies and comparable tracking tech. These are used to:

• Store your preferences
• Evaluate website performance and usage
• Offer customized content
• Better our services

Control of cookies is possible via your web browser settings or our cookie consent feature.

3. How We Utilize Your Information

The purposes for which we use your data are:

• Service Provision: To conduct plumbing services, schedule activities, and manage communications surrounding your projects
• Client Support: For handling enquiries and offering support
• Handling Payments: For the processing of payments and managing financial interactions
• Safety and Security: To maintain the security of our operations and guard against deceptive activities
• Promotion: With your agreement, to send you promotional content and updates
• Site Enhancement: To scrutinize usage patterns and upgrade the functionality of our website
• Adherence to Legal Rules: To fulfill legal and regulatory obligations

4. Disclosure and Sharing of Information

We refrain from selling, trading, or renting your personal data to third parties. Circumstances in which we might disclose your information include:

4.1 Service Providers

Information might be shared with credible third-party providers that aid us with tasks such as: processing of payments; hosting and maintaining our website; marketing via email; monitoring performance and analytics; support for our customers.

4.2 Legal Obligations

When the law dictates or in response to legal processes, orders from the court, emergencies, or examinations concerning potential fraudulent or illegal activities, we may disclose your information.

4.3 Business Transitions

Your information could be transferred as a part of the transaction in cases such as mergers, acquisitions, or asset sales.

5. Data Protection

We take suitable technical and organizational steps to secure your personal data against unauthorized admission, changes, revelations, or destruction. These include encryption, secure servers, access controls, periodic evaluations, and training for our staff.

Nevertheless, we must acknowledge that no internet transmission or electronic storage system is entirely secure, and hence we cannot promise absolute security of your data.

6. Retaining Data

Only for as long as necessary for the purposes for which it was collected, or as required by law, do we retain your personal data. Typical retention periods include:

• Records of Service: 7 years (for tax/legal obligations)
• Marketing Communications: until you opt out or delete
• Web Analytics: 26 months
• Customer Support: 3 years following the last interaction
• Information on Warranties: Lasting the warranty's duration

7. Your Rights and Choices

Legal stipulations notwithstanding, you possess the right to access, rectify, or delete your personal data, as well as data mobility, opting out of marketing communications, and controlling cookie preferences. To exert these rights, get in touch with us using the information provided.

8. Services of Third Parties

8.1 Google Analytics

Website use is analyzed using Google Analytics. You can opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our website may contain links to social platforms which are governed by their privacy policies.

8.3 Processors for Payments

External PCI DSS-compliant entities handle our payment operations.

9. Transfers of Data Internationally

There are instances where your data may be transferred to and processed in countries other than United Kingdom. We employ appropriate safeguards in agreement with applicable privacy legislation.

10. Privacy for Minors

Our services are not aimed at children under the age of 13, and we do not knowingly gather their data. If it is believed that a child has provided their information, we ask that you contact us at once.

11. Policy Updates

Modifications may be made to this Privacy Policy reflecting changes in legal requirements or our practices. The updated policy will be posted, emailed to registered users, or displayed as a notice on our site with a warning. Continuing to use our services after the change goes into effect represents your agreement.

12. Getting in Touch

Should you have any inquiries or concerns about our Privacy Policy or our practices regarding data, please make contact with us:

13. Conformance with Google Ads User Consent Policy

We conform to Google Ads user consent requirements. Via our cookie settings, changes can be made to your tracking/cookie preferences.